Voice Over Internet Protocol (VoIP) uses the internet to establish a normal phone call without the limitations of a traditional phone system. VoIP allows US clients to directly connect to their outsourced staff for seamless, real-time communication.

Below are the standard operating procedures in different call scenarios.

How is VoIP better than landline?

Real-time responsiveness
When your line is open to both your US and outsourced staff, calls can be picked up from either location. There’s no need to assign someone to forward the calls, which requires additional manpower.
You can go mobile
VoIP services usually offer a mobile app. As long as you have your computer or mobile device, you can answer calls anywhere!.
Software Integrations
VoIP systems can be integrated to CRM software, cloud services, and other applications. This provides more efficient processes for your staff.

FAQs

What is VoIP?

Voice over Internet Protocol (VoIP) utilizes the internet to establish a normal voice phone call.

How do I get VoIP?

You’ll need a service from a VoIP service provider. Examples are; RingCentral, 8×8, Dialpad, Vonage, Nextiva.

Can I use my existing phone handsets?

Probably not. VoIP requires different equipment than the old POTS (landlines) that we relied on in the past. You can often use a PC with headset or your mobile smartphone or a VoIP capable office handset.

Can I just use my old phone system?

Working well with remote office locations requires these new technologies that make it smooth and transparent to your patients. To have your remote staff answer phones and work with local staff and patients care means having a phone system that operates the same everywhere.

What does business level service mean?

Business VoIP phone systems provide features suitable for small businesses to big enterprises.

Here are some common features available for business-grade VoIP subscription:

Access to and exchange of data files even during conversations or conferences
Automated customer service
Automated and accurate call routing (forwarding, recording, transfer, etc)
Internet Faxing
Customized plans suitable for your business